How to refund a Robux, V-Bucks, or unauthorized in-game charge

• Date, time, and amount of every charge.
• The email address tied to the gaming account.
• Your bank or credit card statement showing the charges.
• The name and age of the child who made the purchase.
• Screenshots if you have them.

Roblox has a clear refund policy for purchases made by minors.

• Path 1 — internal refund request. Roblox support → submit a refund request. Best for purchases under 30 days old. Cite that the purchaser is a minor and the purchase was unauthorized.
• Path 2 — payment processor chargeback. If Roblox won't refund, dispute the charge with your card issuer. Federal Reserve Regulation Z protects minor-made transactions. Banks reverse these routinely.
• Path 3 — App Store / Google Play refund. If the purchase was through iOS or Android, refund directly through Apple (reportaproblem.apple.com) or Google Play. Both have specific “purchase made by a minor” categories.

Epic has a self-serve refund tool that handles most cases.

• Path 1 — Self-refund. Fortnite → Settings → Account → Submit a Request → “Refund Eligible Cosmetics.” Each account gets a few refund tokens per year.
• Path 2 — Epic Games support ticket. For larger or unauthorized charges, file a support ticket noting it was made by a minor without permission. Cite the date of birth on the account.
• Path 3 — Card chargeback. Same as Roblox. Federal Reserve Regulation Z + your card issuer.
• Path 4 — Apple / Google. If the V-Bucks were bought through iOS or Android, refund there.

account.microsoft.com → Payment & billing → Order history → request refund. Microsoft will usually approve unauthorized child charges within 90 days. If they decline, escalate to Microsoft Family support — they have a dedicated track for this.

help.steampowered.com → Purchases → request refund. Steam refunds games purchased within 14 days and played less than 2 hours. For DLC, microtransactions, and item purchases, refunds are case-by-case. Cite minor purchase explicitly.

• Chargeback through your card issuer. Federal Reserve Regulation Z (US) protects you. Visa/MC have specific reason codes for minor-made transactions. Most banks reverse these.
• FTC complaint. ftc.gov/complaint. Document refusal. The FTC has fined platforms for these refusals before.
• State attorney general consumer protection. Particularly effective in CA, NY, MA, and WA.

Refunds are one-and-done. Prevention is the actual fix:

• PIN-lock all in-game purchases on each platform.
• Remove your card from the platform's saved payment methods. Use gift cards for allowance instead.
• Set per-kid spending caps (Roblox Premium, Epic, Microsoft Family).
• Enable transaction alerts on your card so you see charges in real time.
• Or use Gamekeeper's Purchase Protection — every transaction hits your dashboard before it goes through.